Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
Location Description:Welcome to Naples Grande Beach Resort, a prestigious property in the Pyramid Global Hospitality portfolio, nestled in the heart of Naples, Florida. Featuring 474 elegantly appointed guest rooms and boasting an expansive 85,000 square feet of meeting space across 35 versatile rooms, our resort isn't just a place to work; it's a dynamic experience. At Naples Grande Beach Resort, we pride ourselves on providing exceptional service and creating memorable experiences for our guests. As a member of our team, you will have the opportunity to work in a dynamic and supportive environment, surrounded by stunning views of the Gulf of Mexico and lush tropical landscapes. We offer a wide range of positions across various departments, including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more. Whether you are just starting your career or looking to advance in the industry, we have opportunities for individuals at all levels of experience. Joining our team means becoming part of a close-knit community that values teamwork, professionalism, and a passion for delivering outstanding service. We provide comprehensive training programs to ensure that our employees have the skills and knowledge needed to excel in their roles. If you are a dedicated and enthusiastic individual with a passion for hospitality, we invite you to explore the exciting career opportunities available at Naples Grande Beach Resort. Take the first step towards a rewarding career by applying today.
Overview:Position Title: Assistant Golf Professional
Department: Golf Operations
Reports To: Head Golf Professional
FLSA Designation: Non-exempt
POSITION PURPOSE:
Assist Professional Staff with management, staffing and daily operations duties. Under the direction of the Head Golf
Professional, performs limited teaching functions, assist with pro shop operations to include booking tee times, charging
members and guests and clear communication with outside service team. This person will work closely with outside
service team to coordinate all member and resort activities.
ESSENTIAL FUNCTIONS:
Average Percent
50 • Under Direction of Head Golf professional, responsible for daily operation of the pro shop and related golf
course activities. Assist Head Professional in setup and execution of all member and resort group play.
Communicates clearly to outside service team and starters/player assistants all changes to tee sheets and
other important information. Secures and protects the company assets, including facilities and equipment.
10 • Implement general policies established by the Head Golf Professional, directs their administration and
execution. Under the direction of the Golf Professional, performs daily tasks and supervises work
activities of personnel in the department.
5 • Recommends employment, supervises and trains outside service team. Assist in maintaining work
records and schedules for starters/player assistants.
10 • Keeps accurate records as determined by Golf Professional. Reconciles daily and weekly golf round
counts from tee sheets to those tabulated in the computer. Transmit information to appropriate
person/department. Maintain handicap records.
10 • Assist in managing on-course pace of play, outside service team and starter/player assistants
responsibilities and merchandiser with merchandising of golf shop.
10 • Enhance teaching skills by assisting with golf schools and clinics and observing private lessons given by
Director of Instruction, Director of Golf and Head Golf Professional.
5 • Attend conferences, workshops and meetings to keep further personal knowledge and stay current with
developments in the field.
Other:
Regular attendance in conformance with the standards, established by the company from time to time, is essential to
the successful performance of this position. Associates with irregular attendance will be subject to disciplinary
action, up to and including termination of employment.
Due to the cyclical nature of our industry, associates may be required to work varying schedules to reflect the
business needs of the company.
Upon employment, all associates are required to comply with the company’s rules and regulations for the safe and
efficient operation of the facilities. Associates who violate the rules and regulations will be subject to disciplinary
action, up to and including termination of employment.
SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform a combination of the
following supportive functions, with the percentage of time performing each function to be determined by the supervisor
based upon the particular requirements of the property.
• Daily lineups with Outside Service team to ensure everyone is aware of the current day’s events, future member
events, and group outings from the resorts.
• Promote goodwill and camaraderie amongst the golf membership and golf operations team.
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he
or she can perform the essential functions of the job, with or without reasonable accommodation, using some other
combination of skills and abilities.
• Ability to achieve positive guest relations and maximize guest satisfaction.
• Assist professional staff in management and direction golf operations team.
• Must have broad knowledge of golf operations, service standards, guest relations and etiquette.
• Understanding of merchandising and retail shop operations.
• Computer skills to include basic POS knowledge, Handicap and tournament software programs and Microsoft
Office applications to include Word, Excel, PowerPoint and Publisher.
• Ability to grasp, lift, carry or transport up to 50 pounds.
QUALIFICATION STANDARDS
Education:
Any combination of education, training or experience that provides the required knowledge, skills, and
abilities. High School education required. Four-year degree preferred.
Experience:
Must possess or be enrolled in the PGA/PGM program and working successfully towards completion of Level
1 and progressing toward Class “A” professional status with PGA of America. Basic knowledge of golf shop
and outside service operations.
Licenses or Certificates:
Ability to obtain any government required licenses or certificates. (Example: AED Certification)
Grooming:
All associates must maintain a neat, clean and well-groomed appearance (See Policy and Procedures Manual).
Shoes polished, slacks & shirt pressed.
Other:
Additional language ability a plus.
NOTICE:
Standing, bending, stooping, and lifting weight up to and including 50 lbs. may be required. The hospitality
business functions seven (7) days a week, twenty-four hours a day. In addition, this is a hospitality business
and a hospitable service atmosphere must be projected at all times.
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