Job Description

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Client Support Advisor

What does a successful Client Support Advisor do at Fiserv?

As a Client Support Advisor, you will support public sector clients. Our Government team works together with federal, state and municipal government, as well as non-profits, higher education and utilities across the United States. You’re a great fit if you are passionate about building strong business relationships, communicating with clients regularly as a key day-to-day point of contact, solving problems and addressing client pain points to deliver a best-in-class client experience every day.

What you will do:

• Identifies, analyses, researches, and resolves inquiries on all aspects relating to the Managed Service Fee Model
• Provide consultation to clients on Fiserv products and provide technical, functional, and operational support thus acting as a single point of contact for acquiring and issuing business
• Analyze business needs to suggest new features and system enhancements and advise on the impacts
• Partner with external business stakeholders on defining problem statements and work with internal teams to provide practical and well-rounded solutions
• Handle and troubleshoot critical incidents, interface with development, operations, and support teams and engage with senior management for escalation purposes both internally and externally on client side
• Create and maintain accurate and up to date Client profiles to include contract information, communication logs, and product matrix
• Analyze and monitor the Client’s processing to identify and implement solutions that create operational efficiency and/or cost savings.
• Aim for and achieve a positive LTR result on managed clients

What you will need to have:

• 2+ years of account management experience
• Proficient in Microsoft Office Suite
• Experience assisting clients or customers with their needs, inquiries, and issues related to products or services.
• Bachelor’s or an equivalent combination of education, work, and/or military experience.

What will be great to have:

• Government financial management experience
• Familiarity with internal Fiserv systems and solutions
• Excellent interpersonal skills to interact with clients and/or staff at all levels
• Solid time management and influence skills
• Capability and willingness to embrace change and quickly adapt to new situations, shifts in direction and priorities, both from a client and internal perspective

Important information about this role:

• The ideal location for this position is in the Roseville, CA area.
• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
• In order to be considered, you must be legally authorized to work in the U.S. without need for sponsorship now or in the future.
• This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.

Perks at Work:

• We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
• Maintain a healthy work-life balance with paid holidays, generous time-off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP.
• Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
• Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
• Prioritize your health with a variety of medical, dental, vision, life and disability insurance options and a range of well-being resources through our Fuel Your Life program.
• Advance your career with training, development, certification, and internal mobility opportunities.
• Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.

#LI-CR1

Salary Range

$86,250.00 - $138,000.00

These pay ranges apply to employees in Illinois, California and District of Columbia. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company’s sole discretion.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact  AskHR.US@fiserv.com . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

Job Tags

Full time, Contract work, Work at office, Shift work, Monday to Friday,

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