Call Center Customer Service Representative
LOCATION: Frisco, TX | Onsite (may transition to Remote after training)
COMPENSATION & SCHEDULE
• Pay: $22.63/hour
• Schedule: Must be available for a shift between 8:00 AM–10:00 PM, including at least one weekend day per week
• Employment Type: Long-term temporary (running over one year)
• Start Date: February 9
ROLE IMPACT
The Call Center Customer Service Representative is the first point of contact for customers calling about their event tickets. This role ensures each customer receives prompt, friendly, and accurate assistance with orders, changes, or general questions. Success means providing excellent service, resolving issues efficiently, and maintaining a positive experience for every caller.
KEY RESPONSIBILITIES
• Answer inbound customer calls regarding event ticket orders, availability, cancellations, and date changes
• Provide accurate information about event parking and parking passes
• Use internal systems to research, update, or resolve customer issues
• Maintain a professional and courteous tone in every interaction
• Assist with chat or email support as needed
MINIMUM QUALIFICATIONS
• 2+ years of experience in a call center customer service role
• Strong verbal communication and active listening skills
• High school diploma or equivalent required
• Proven ability to handle high call volumes while maintaining quality service
• Commitment to long-term engagement in the role
CORE TOOLS & SYSTEMS
• Call center telephony and CRM systems (e.g., Five9, Workforce Systems, or similar)
• Microsoft Outlook / Office Suite
• Ticketing or order management platforms
PREFERRED SKILLS
• Experience with event ticketing systems or e-commerce customer service
• Familiarity with remote call center tools and performance metrics
• Strong problem-solving and multitasking abilities
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at:
**Description****The Best Teams are Created and Maintained Here.****Job Summary**+ The Landscaper I provide landscape maintenance support to a variety of industrial, commercial, and public properties. This position involves performing basic landscaping tasks under supervision...
The Maintenance Technician II ensures the hotel operates safely, efficiently, and at peak performance by performing skilled maintenance on HVAC, electrical, plumbing, pool, and building systems. An HVAC certification is required for this role, with additional electrical...
...Network (APSIN)/Alaska Corrections Offender Management System (ACOMS). A security clearance issued by the Department of Public Safety (DPS) is necessary to use APSIN/ACOMS. DPS will deny security clearance for any applicant who has been convicted of a felony or...
...Rhyno Logistics , Inc., an Amazon Delivery Service Partner (DSP). ******EARNING POTENTIAL - starting pay is $23/hour + bonuses... ...deliver packages on time Follow all local & state laws, road/driving regulations, and Company policies Safely deliver packages to...
...Drive Innovation. Lead Solutions. Engineer the Future. Were on the hunt for a dynamic Process Engineer ready to take ownership of complex projects, streamline manufacturing processes, and deliver real, lasting improvements. In this role, youll lead cross-functional...