Coffee Brewing Equipment Installation & Repair Technician Job at Farmer Bros. USA, Plymouth, MI

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  • Farmer Bros. USA
  • Plymouth, MI

Job Description

Coffee Brewing Equipment Installation & Repair Technician

Do you like being the go-to problem solver on the road? Are commercial coffee brewers and beverage dispensers your kind of mechanical puzzle? At Farmer Brothers, our Revive™ Service & Restoration team is looking for a technician who thrives on field work, customer contact, and getting equipment back online fast.

What you’ll do

  • Install, repair, and remove commercial coffee and beverage dispensing equipment for a defined customer territory.
  • Complete both planned and unplanned work: preventative maintenance, emergency calls, site surveys, and full installations.
  • Rotate through after-hours/weekend on-call coverage to support critical service needs.
  • Manage your van stock—maintain spare parts and tools, and reorder within replenishment guidelines.
  • Close out every job with accurate documentation: detailed work notes, call closure steps, invoice completeness, and required customer signatures.
  • Coordinate, schedule, and execute equipment installs with the team.
  • Communicate promptly and clearly; share customer feedback and requests with management and cross-functional partners.
  • Honor service-level agreements and prioritize effectively to meet commitments.

When and where you’ll work

  • Schedule: Monday–Friday, 8:00 a.m.–5:00 p.m.; on-call participation required, including weekends.
  • Travel: Primarily within a 100-mile driving radius; regional travel may occasionally be needed.

Must-haves

  • High school diploma or equivalent
  • At least 3 years of mechanical/technical experience
  • Valid driver’s license; clean driving record
  • Ability to lift up to 60 lbs on a frequent basis
  • Proven troubleshooting and diagnostic skills
  • Comfort managing a mix of scheduled and unscheduled service work
  • Willingness to travel within a 100+ mile radius of the branch

Nice-to-haves

  • Foodservice background
  • Experience with electrical, plumbing, HVAC, and test meters

How you’ll succeed

  • Communicate clearly in writing and verbally
  • Deliver great customer service and build rapport quickly
  • Support business goals and spot opportunities to grow accounts
  • Apply new skills on the job and work independently with minimal supervision
  • Use sound business judgment and make timely decisions
  • Collaborate effectively with teammates and other departments

Picture this

A café’s brewer goes down during the morning rush. You triage the call, arrive within your territory, diagnose the failure, swap the needed parts from your well-organized van, verify operation, document the work, secure the customer’s signature, and close the call—keeping their coffee flowing and their customers happy.

Job Tags

Monday to Friday, Day shift,

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