Customer Service Representative Job at XPO Logistics, Albany, NY

djFjTjhlSzZjeFJ0NGhNTVc0cmlnS0pzWUE9PQ==
  • XPO Logistics
  • Albany, NY

Job Description

What you’ll need to succeed as a Customer Service Representative at XPO

Minimum qualifications:

  • 2 years of customer service experience
  • Strong computer, typing and 10-key skills
  • Experience with Microsoft Office
  • Available to work a variety of shifts, including days, evenings, nights and weekends

Preferred qualifications:

  • Transportation experience
  • Excellent verbal and written communication skills

About the Customer Service Representative job

Pay, benefits and more:

  • Expected pay range: $24.46 to $25.19 per hour. Pay is on an annual step progression. Actual compensation may vary due to factors such as experience and skill set.
  • Full health insurance benefits on day one 
  • Life and disability insurance
  • Earn up to 13 days PTO your first year
  • 9 paid company holidays
  • 401(k) option with company match
  • Education assistance

What you’ll do on a typical day:

  • Bill shipments according to applicable tariffs and pricing agreements
  • Recognize and resolve documentation errors
  • Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions
  • Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing
  • Process over, short and damaged freight and related documentation for customer resolution

Customer Service Representatives are required to:

  • Walk and/or stand for extended periods on a loading dock that is not climate-controlled and may be slippery

About XPO

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO. 

We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. 

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification. 

Review XPO's candidate privacy statement here .

Job Tags

Hourly pay, Work at office, Shift work, Night shift, Weekend work, Afternoon shift,

Similar Jobs

Significant Infotech

UI/UX Designer Job at Significant Infotech

# Design intuitive user interfaces and experiences for web and mobile applications. # Conduct user research, surveys, interviews, and...  ...into engaging digital products. # Stay updated on UI/UX trends, emerging technologies, and best practices . # Use feedback... 

Sprague Pest Solutions

Outside Sales & Commercial Account Management Job at Sprague Pest Solutions

 ...Make a positive difference while making a living as an Outside Sales Rep & Commercial Account Manager with Sprague Pest Solutions!...  ...interaction. What We're Looking For: Proven success in B2B sales, especially in service-oriented or operational industries like... 

In Home Behavioral Health Specialists

Art Therapist (Farm-Based Practice/Part-Time/Afternoons & Evenings) Job at In Home Behavioral Health Specialists

 ...Now Hiring: Art Therapist (Farm-Based Practice | Part-Time | Afternoons & Evenings). Are you a creative, compassionate professional looking to make a difference through art and connection with nature? Our unique farm-based therapy center is seeking a licensed Art... 

Steadfast

QuickBooks Bookkeeper - Full-Time Job at Steadfast

 ...We are a growing firm dedicated to providing top-tier bookkeeping and financial support to multiple businesses. We are looking for a skilled and detail-oriented QuickBooks Bookkeeper to join our team. If you have a strong background in QuickBooks Desktop and full-... 

Hampton Behavioral Health Center

MUSIC, RECREATION OR ART THERAPIST- PER DIEM Job at Hampton Behavioral Health Center

 ...website: Hampton is currently looking for a Per Diem Music or Recreation or Art Therapist. Please visit our website for...  ...Provides direct patient care on assigned units; including Creative Therapy group sessions and doctor ordered individual assessments sessions...