Customer Support Specialist / Live Chat Representative Remote (USA & Canada Applicants Preferred) Job at Itaú USA, Loudoun County, VA

dlZBRDhlZS9kUnBwNGhZSldZdnJpNmR2WXc9PQ==
  • Itaú USA
  • Loudoun County, VA

Job Description

Job Overview

We are looking for a friendly, patient, and solution-driven Customer Support Specialist to join our remote support team. In this role, you will assist customers through live chat, email, and occasional phone support while providing a positive and professional experience. If you enjoy problem-solving, communicating with people, and working from home, this role is a great fit.
Key Responsibilities:

  • Respond promptly to customer inquiries via live chat, email, and support tickets
  • Provide accurate information and troubleshoot issues with clarity and professionalism
  • Assist customers in navigating products, services, or account-related questions
  • Document interactions and update customer records in our support system
  • Escalate complex issues to the appropriate internal teams when needed
  • Maintain high customer satisfaction through empathy, patience, and effective communication
  • Follow company guidelines, scripts, and best practices for support interactions

Required Qualifications:

  • Experience in customer service, live chat support, or call center support (preferred but not required)
  • Strong written communication skills—clear, professional, and friendly
  • Problem-solving skills and the ability to work independently
  • Comfortable multitasking between multiple chats or support channels
  • Tech-savvy with the ability to learn new tools quickly (CRM, helpdesk platforms, etc.)
  • Reliable high-speed internet and a distraction-free workspace
  • Positive attitude, patience, and a customer-first mindset

Preferred Skills:

  • Experience with platforms like Zendesk, Intercom, Freshdesk, or HubSpot
  • Background in e-commerce, SaaS, or online service-based companies
  • Strong typing speed and accuracy

What We Offer:

  • 100% remote work-from-home position
  • Flexible scheduling options
  • Competitive hourly pay or salary based on experience
  • Opportunities for advancement and long-term growth
    • Supportive team environment and ongoing training

Job Tags

Hourly pay, Full time, Part time, Remote work, Flexible hours,

Similar Jobs

UnitedHealthcare

Healthcare Economics Consultant - Remote Job at UnitedHealthcare

 ...Connecting. Growing together. You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough...  ...thinking and creative problem solving ~ Experience in the healthcare insurance industry with exposure to medical claims data ~... 

Kitty Hawk Kites, Inc.

2026 Accounting Internship Job at Kitty Hawk Kites, Inc.

 ...your next adventure? Do you enjoy helping people? Looking for PAID accounting experience while spending a summer at the beach? We are now accepting applications for our Summer 2026 Accounting Internship. Our Accounting Intern will gain exposure to daily activities, such... 

Safran

Equipment Repair Technician 1 or 2 Job at Safran

 ...The Equipment Repair Technician, under close supervision, does electronic, electromechanical or mechanical repairs by performing the following duties: Disassembly, cleaning, troubleshooting, overhaul, repair and assembly of aircraft components, assemblies and accessories... 

ADARx Pharmaceuticals, Inc.

Sr. Biostatistician Job at ADARx Pharmaceuticals, Inc.

 ...: We are seeking a highly motivated and qualified leader to join our Biostatistics Department as a Senior Biostatistician and work as a team lead to drive success. The Senior Biostatistician will provide strategic and hands-on statistical leadership to support the discovery... 

Granite Hills Group

Irrigation Crew Leaders & Technicians (Drivers License Required) Job at Granite Hills Group

 ...knowing you're part of something bigger. JOB SUMMARY Irrigation Crew Leaders and Technicians are key members of our field workforce...  ..., etc. to improve efficiency Communicating with division managers and other staff to prioritize schedules Providing excellent...