Job Description

The iconic Waldorf Astoria property in New Orleans, The Roosevelt, is seeking a Director of Housekeeping (Temporary Assignment) to join the team!

Our luxury hotel offers an unparalleled combination of Southern hospitality, world-class service and historic surroundings. As the centerpiece of the city, the hotel is located near the French Quarter and within walking distance to the city's most vibrant attractions and entertainment, including Jackson Square, Bourbon Street and the Arts & Warehouse District.

Embodying the rich heritage of Southern hospitality, the historic hotel features 504 rooms, over 60,000 square feet of meeting space, and five (5) food and beverage outlets. This includes 2 restaurants, a café, seasonal rooftop bar, and in-room dining .

We are looking for an individual with an upbeat, outgoing personality to join our Housekeeping team. This is a great opportunity for someone looking to grow their career in the Hospitality industry and Housekeeping . We are looking forward to your application!

*This is a TEMPORARY position*

The Director of Housekeeping is responsible for directing and administering all Housekeeping operations to ensure the overall cleanliness and product quality of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

As the Director of Housekeeping, you would be responsible for directing and administering all Housekeeping operations to ensure the overall cleanliness and product quality of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

•    Ensure and maintain cleanliness, service and product quality standards of guest rooms, public spaces, restrooms, offices and banquet/meeting/conference rooms in accordance with federal, local and company health, sanitation and safety standards
•    Lead, direct and administer all Housekeeping operations to include, but not limited to, of systems use and management, budgeting and forecasting, inventory control, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
•    Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
•    Recruit, interview and train team members
•    Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for team members and ensuring proper labeling of hazardous supplies in accordance with federal, state, local and company regulations
•    Participate in the coordination of rehabilitation and capital improvement projects in partnership with Property Operations and other departments.

ESSENTIAL FUNCTIONS:
•    Communicates effectively, both verbally and in writing, to provide clear direction to team members. 
•    Hires, trains, coaches and counsels Housekeeping team. 
•    Performs reviews of the Housekeeping Department management team. Manages and motivates management team in the administration of their duties.
•    Plans, organizes and monitors staff activities to ensure compliance with quality standards set by hotel which requires continuous visual inspection of guest rooms and public space areas including food and beverage outlets, meeting rooms and offices.
•    Manages finances of housekeeping operations including budget and inventory controls.
•    Analyses data and compiles reports on expenditures, wages, labor, supplies, etc., in relation to hotel financial forecasts and budget. 
•    Establishes and maintains systems and controls to provide adequate supplies for efficient operation of department.
•    Evaluates condition of furniture, fixtures, décor, etc. Makes recommendations and assists in the coordination of rehab projects. 
•    Works with the general manager and director of property operations to administer the repair and maintenance program as it relates to public areas and guest rooms.
•    Attends executive level meetings to obtain and disseminate pertinent information. 
•    Regular attendance in conformance with the standards, which may be established by Hilton from time to time, is essential to the successful performance of this position. 
•    Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation:
•    Knowledge of basic sanitation requirements/controls and applications of relevant chemicals.
•    Basic mathematical skills to prepare moderately complex calculations for financial reporting.
•    Supervisory skills.
•    Ability to deal effectively with team members, vendors, contractors, etc.
•    Ability to coordinate and cooperate with other departments regarding housekeeping services and activities.
•    Ability to access and accurately input information using a moderately complex computer system. 
•    Ability to access and accurately input information using a moderately complex computer system. 

EDUCATION:
•    High school graduate or equivalent required. 
•    4-year college degree preferred. 

EXPERIENCE:
•    At least three years management experience in hotel/housekeeping preferred.
•    Previous management experience required.
•    Hilton experience preferred (knowledge of OnQ, HotSos).
•    Luxury hotel experience is strongly preferred, not required.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
•    Hospitality - We're passionate about delivering exceptional guest experiences.
•    Integrity - We do the right thing, all the time.
•    Leadership - We're leaders in our industry and in our communities.
•    Teamwork - We're team players in everything we do.
•    Ownership - We're the owners of our actions and decisions.
•    Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:
•    Quality
•    Productivity
•    Dependability
•    Customer Focus
•    Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

Job Tags

Temporary work, For contractors, Seasonal work, Local area,

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