Job Description

Dispatcher – Be the Voice Behind Exceptional Service
Are you charismatic, detail-oriented, and motivated by connecting with people? Elevate Home Services is looking for a Dispatcher who thrives on engaging conversations, building rapport, and keeping schedules running smoothly.

This is your chance to join a rapidly growing HVAC company with a proven leadership team and a culture that values both customers and employees. With training, support, and a clear career path, you’ll have everything you need to grow your skills and make an impact.

Let’s elevate the standard of service—together.

Position Highlights:

• Pay Range: $20–$25/hour (based on experience & fit)

• Location: Fort Myers, FL (in-office role)

• Focus: Dispatching, scheduling, and customer communication

• Environment: Supportive team culture with strong leadership

• Growth: Training opportunities and advancement potential

What You’ll Do:

1. Customer Communication

   • Answer incoming calls and assess service needs

   • Build rapport and provide updates to customers throughout the day

2. Dispatching & Scheduling

   • Assign appropriate technicians to service calls

   • Manage technician schedules for efficiency and customer satisfaction

3. Information Management

   • Record customer details in the database

   • Document service call outcomes and create daily summary reports

4. Revenue & Service Goals

   • Strategically prioritize service calls to meet daily targets

   • Encourage repeat business through professional, positive interactions

5. Continuous Improvement

   • Participate in training to strengthen sales and service skills

   • Promote Elevate Home Services’ brand through every interaction

What We’re Looking For:

• Experience: 1+ year as a dispatcher (HVAC or plumbing preferred)

• Tech Savvy: Basic skills in Microsoft Word, Excel, Outlook

• Preferred but not required: ServiceTitan or Nexstar knowledge

• Industry Insight: Familiarity with construction/home services a plus

• Soft Skills: Strong communication, problem-solving, and customer service abilities

• Other: Background check and drug test required

Compensation & Benefits:

• Competitive Pay: $20–$25/hour, based on experience

• Health Benefits: Low-cost medical, dental, vision, life insurance, and 401(k) with match, etc.

• Work-Life Balance: Paid time off, wellness days, birthday off, and consistent daytime schedule

• Career Growth: Training programs, advancement paths, and leadership development

• Perks & Extras:

  • 10% Friends & Family Discount on all services

  • Gym Reimbursement (up to $25/month)

  • Dave Ramsey’s SmartDollar Program for financial wellness

  • Weekly Leadership Training (online or in-person)

  • Audiobook Library for personal growth

  • Life Coaching & Mindset Training with Weldon Long programs

  • Legal Shield Access for personal legal support

A Typical Day in This Role:

• Starting the day by reviewing schedules and incoming calls

• Dispatching technicians to their first jobs

• Providing real-time updates to both customers and field staff

• Adjusting schedules as needed to meet customer needs and daily goals

• Wrapping up the day with reporting and preparing for tomorrow

Ready to Elevate Your Career?
If you’re a people-first problem solver with a knack for organization, apply today and join a company that values your skills and your future.

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