Dispatcher Job at Elevate Home Services, Fort Myers, FL

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  • Elevate Home Services
  • Fort Myers, FL

Job Description

Dispatcher – Be the Voice Behind Exceptional Service
Are you charismatic, detail-oriented, and motivated by connecting with people? Elevate Home Services is looking for a Dispatcher who thrives on engaging conversations, building rapport, and keeping schedules running smoothly.

This is your chance to join a rapidly growing HVAC company with a proven leadership team and a culture that values both customers and employees. With training, support, and a clear career path, you’ll have everything you need to grow your skills and make an impact.

Let’s elevate the standard of service—together.

Position Highlights:

  • Pay Range: $20–$25/hour (based on experience & fit)

  • Location: Fort Myers, FL (in-office role)

  • Focus: Dispatching, scheduling, and customer communication

  • Environment: Supportive team culture with strong leadership

  • Growth: Training opportunities and advancement potential

What You’ll Do:

  1. Customer Communication

    • Answer incoming calls and assess service needs

    • Build rapport and provide updates to customers throughout the day

  2. Dispatching & Scheduling

    • Assign appropriate technicians to service calls

    • Manage technician schedules for efficiency and customer satisfaction

  3. Information Management

    • Record customer details in the database

    • Document service call outcomes and create daily summary reports

  4. Revenue & Service Goals

    • Strategically prioritize service calls to meet daily targets

    • Encourage repeat business through professional, positive interactions

  5. Continuous Improvement

    • Participate in training to strengthen sales and service skills

    • Promote Elevate Home Services’ brand through every interaction

What We’re Looking For:

  • Experience: 1+ year as a dispatcher (HVAC or plumbing preferred)

  • Tech Savvy: Basic skills in Microsoft Word, Excel, Outlook

  • Preferred but not required: ServiceTitan or Nexstar knowledge

  • Industry Insight: Familiarity with construction/home services a plus

  • Soft Skills: Strong communication, problem-solving, and customer service abilities

  • Other: Background check and drug test required

Compensation & Benefits:

  • Competitive Pay: $20–$25/hour, based on experience

  • Health Benefits: Low-cost medical, dental, vision, life insurance, and 401(k) with match, etc.

  • Work-Life Balance: Paid time off, wellness days, birthday off, and consistent daytime schedule

  • Career Growth: Training programs, advancement paths, and leadership development

  • Perks & Extras:

    • 10% Friends & Family Discount on all services

    • Gym Reimbursement (up to $25/month)

    • Dave Ramsey’s SmartDollar Program for financial wellness

    • Weekly Leadership Training (online or in-person)

    • Audiobook Library for personal growth

    • Life Coaching & Mindset Training with Weldon Long programs

    • Legal Shield Access for personal legal support

A Typical Day in This Role:

  • Starting the day by reviewing schedules and incoming calls

  • Dispatching technicians to their first jobs

  • Providing real-time updates to both customers and field staff

  • Adjusting schedules as needed to meet customer needs and daily goals

  • Wrapping up the day with reporting and preparing for tomorrow

Ready to Elevate Your Career?
If you’re a people-first problem solver with a knack for organization, apply today and join a company that values your skills and your future.

Job Tags

Full time, Work at office,

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