Job Description

Who is CATCH?

Every Family. Every Person. A Home. A deep belief that everyone deserves stable and permanent housing is at the core of our culture. We end homelessness for families in Idaho’s Treasure Valley by inspiring stable housing, financial independence, and resilience. Each year, we co-create a new story for over 220 people, using a Housing First philosophy. 

The Case Manager serves our Rapid Re-Housing program in Ada County by managing a caseload of families experiencing homelessness as a result of domestic violence. The Case Manager will build a housing plan with the families to rapidly move them into permanent housing. From there, the Case Manager will counsel and aid families in building family and financial stability in their lives. Further, our Housing Case Manager is expected to embrace a culture of collaboration and resilience, not just inside the walls of our office, but in the community. CATCH strives to be a leader in spreading the model of Housing First throughout Idaho, and this position will build community partnerships in Ada County and advocate for ending homelessness. This posting is a specialized position that will focus on families experiencing homelessness due to domestic violence. Hired candidates are expected to maintain a caseload of 11-15 households, with the understanding that 100% of those households will be fleeing domestic violence. 

Responsibilities 

• Work to maintain CATCH’s historic success rate of 75% families that retain stable housing long-term.
• Be the most collaborative person in every room, continuously building a deeper relationship with referral sources, community partners, and other service providers.
• Report to the Director of Housing Services, informing on metrics of success, areas for improvement, and suggestions for innovative new practices.
• Develop working understanding of Rapid Re-housing models, Housing First, Trauma Informed Care, Strengthening Families, and Motivational Interviewing; consistently demonstrates knowledge and understanding of models through all aspects of client care.
• Interview applicant households and determine program eligibility. Accept new households into the program and review contracts of participation with the families.
• Work with area landlords to secure safe and stable housing for families and to provide rental assistance through the duration of CATCH.
• Work with clients, landlords, and other case managers to facilitate VAWA emergency transfer requests, when applicable.
• Be the on-site subject matter expert regarding the rights of domestic violence survivors in housing spaces. 
• Meet frequently with clients to evaluate aspects of clients’ current situation, such as personal and family adjustments, finances, employment, food, clothing, housing, and physical and mental impairments to determine nature and degree of problem and possible solutions.
• Provide crisis intervention, de-escalation, and/or safety planning for clients actively fleeing domestic violence. 
• Gather information, such as medical, psychological, and social factors contributing to the client's situation, and evaluate potential obstacles for self-sufficiency and safety.
• Counsel clients individually, in family, or in other small groups regarding plans for meeting needs, and aid clients to mobilize inner capacities and environmental resources to improve social functioning.
• Help clients to modify attitudes and patterns of behavior by increasing understanding of self, personal problems, and client's part in resolving them.
• Refer clients to community resources and other organizations, as needed.
• Maintain client files in an organized and timely fashion, including information, such as employment, medical records, or school reports as needed. Strictly maintain adherence to HIPAA and VAWA confidentiality requirements at all times. 
• Determine client's eligibility for financial assistance from other social service program eligibility.
• Review personal goals and perform follow-ups to determine quantity and quality of service provided to the client and status of client's case.
• Will be required to visit clients in their homes or in institutions.

Required Qualifications 

• A sincere passion for ending homelessness (experience with Housing First programming a plus)
• A resident of Ada County is strongly preferred. The ability to regularly travel within Region VII is a requirement.
• At least 3 years of experience in case management with vulnerable populations
• At least 3-5 years of experience working in domestic violence and/or sexual assault
• Strong written and oral communication skills and an eagerness to apply those skills to different audiences

Preferred Skills and Experience

• Strongly preferred to possess a social work degree (will consider similar educational achievement in counseling programs)
• Recent and updated certifications and trainings, specifically in domestic violence interventions preferred (safety planning, crisis intervention and de-escalation)
• Fluency with Google Suite, Microsoft Office Suite, database management, and other organizational competencies
• Knowledge and practice of motivational interviewing and trauma-informed services.
• Crisis intervention, harm reduction, client centered care, and strength based philosophies.

What We Are Offering

• 32-hour work week
• Opportunity be a leader in growing an innovative and much-needed program
• Working with a team that prides itself on its people-first culture, strategic alignment, and adoption of evidence-based practices
• For out-of-staters: Be at the forefront of an important social issue in the Treasure Valley, which consistently ranks as one of the most vibrant places to live in the country - a place that continues to grow in culture and quality of life.
• Competitive package of benefits

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