Job Description

About MML: 

At McGuire Moorman Lambert Hospitality (MML), our mission is to create some of the world’s most memorable hospitality experiences—where food, design, service, and storytelling come together seamlessly. Led by Larry McGuire, Tom Moorman, and Liz Lambert, MML is known for its refined, character-driven approach to hospitality, rooted in creativity, quality, and a deep sense of place.

As we continue to grow, we're entering an exciting new chapter. We've welcomed James Beard Award-winning chef April Bloomfield to our culinary leadership team and are bringing new energy to iconic and emerging destinations alike—with projects like the historic Driskill Hotel, Sixth & Blanco, Clark’s Malibu, and more on the horizon.

At MML, we’re not just building restaurants or hotels—we’re crafting spaces that leave a lasting impression.

About the Role: 

We seek an experienced and dynamic Events Operations Manager to join our team in Aspen, Colorado. The successful candidate will manage all aspects of event planning and execution, oversee guest communications, and contribute to the smooth operation of events at The Aspen Art Museum, offsite catering, and occasional buyouts of our restaurants. This role is crucial in ensuring the satisfaction of our guests and, therefore, requires strong organizational skills, proficiency in event management software, and the ability to provide exceptional customer service.

What MML Hospitality Offers: 

• Salary Range: $70,000 - $75,000 + Commission
• Bonus Potential
• Paid Time Off
• MML Property Discounts (Hotel, Restaurant, Retail)
• Beverage Education Reimbursement
• Advancement and Promotion Opportunities
• Community Service Opportunities
• Relocation Assistance
• Medical, Dental, Vision, Disability, Life, and Pet Insurance
• Retirement Benefits
• Parental Leave

What You'll Do: 

• Proactively identify and pursue new business opportunities for hosting events, such as weddings, corporate events, private parties, fundraisers, and other special functions.
• Manage inbound inquiries and guest communication through email, TripleSeat, phone, and in-person interactions, ensuring prompt response to all inquiries within 48 business hours.
• Cross-sell properties based on needs of event and availability. Conduct compelling venue site tours showcasing venue capabilities and selling points.
• Accurately write catering proposals, contracts and Banquet Event Orders to ensure seamless service and client satisfaction.
• Report on monthly/quarterly KPIs , including sales performance, lead generation and conversion, competitive sets, and guest satisfaction.
• Coordinate with the Culinary team, Beverage team, and Director of Events to plan and develop menus, including pricing, matrices for service, and identifying OS&E needs.
• Together with the museum, manage outsourced vendor services, including placing and confirming orders, communicating event details, directing on-site, and processing invoices as needed.
• Work with the museum to ensure that all event insurance certificates, licenses and permits required are obtained in a timely manner
• Coordinate with the museum's curatorial and collections teams to ensure events are compliant with museum policies and do not interfere with exhibitions or other programming.
• Together with catering event leads, manage the inventory of OS&E and uniforms, including collection and laundering of uniforms through the laundering service.
• Help develop staff for events and handle scheduling for museum and offsite events.
• Work with management teams to reconcile event checks in Toast.
• Participate in regular meetings and cross-departmental projects.

• Minimum 5 years of experience in a similar role – strong preference for candidates who have worked in venue and catering sales.
• Strong management skills with a focus on customer experience.
• Solution-oriented, creative, and able to work independently.
• Excellent verbal and written communication skills.
• Highly organized with strong attention to detail.
• Results-oriented and entrepreneurial-minded.
• Proficient in Tripleseat, MS Office, Google applications.
• Local travel is required.
• Flexibility to work extended or irregular hours, including nights, weekends, and holidays.

Physical Requirements:

• Ability to lift to 50 pounds, stand for long periods, and move between locations frequently.
• Ability to handle multiple tasks, prioritize work, and maintain composure under pressure.

Reporting Structure:

• Report directly to the Regional Director with heavy communication from the Events Director.
• Regularly interact with key teams and personnel across multiple departments, including kitchen staff, event coordinators, and management.

This job description outlines the responsibilities and expectations for the Event Operations Manager role. The ideal candidate will be proactive, highly organized, and dedicated to ensuring the success of our events and the satisfaction of our guests. We are passionate about our work and committed to delivering exceptional guest experiences, and we look forward to welcoming a candidate who shares our dedication.

MML Hospitality is an equal-opportunity employer. We do not discriminate based on race, color, religion, national origin, gender, age, marital status, sexual orientation, disability, veteran status, or any other prohibited basis. We intend all qualified applicants to be given equal opportunity and that selection decisions be based on job-related factors

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