Job Description

Help Desk Analyst

Key Details

• Compensation: $19–$21 per hour (based on experience)

• Benefits: Medical, dental and vision insurance available

• Location: Chicago, IL

• Work Model: On-site with on-call responsibilities

Reminder: Disclosing compensation and benefits is both company policy and required by law in many states.

About the Role

LaSalle Network is hiring a Help Desk Analyst to join a fast-paced, collaborative IT team supporting a growing organization within the medical community. This role is ideal for a tech-savvy problem solver who thrives in a service-driven environment and takes pride in delivering timely, high-quality support.

As a Help Desk Analyst, you’ll be on the front lines of IT—supporting end users, resolving technical issues and helping implement new technologies that keep the business running smoothly. You’ll work closely with internal teams, participate in on-call rotations and support key business events where technology matters most.

What You’ll Be Doing

What’s the job?

• Deliver friendly, timely and high-quality Help Desk support to end users across approved locations

• Participate in the IT on-call rotation, including after-hours support as needed

• Configure, maintain and support business-provided hardware, software and online solutions

• Triage, diagnose and resolve technical issues related to applications and devices

• Support critical business activities, including large-scale events, trainings and meetings

• Assist with the rollout and integration of new technologies

• Train end users and peers on IT tools, systems and best practices

• Maintain accurate service tickets and documentation using KACE

• Coordinate visits to regional offices and remote sites for hands-on IT support

• Collaborate with peer teams and contribute to ongoing IT maintenance efforts

• Continuously develop technical skills and participate in career development initiatives

What We’re Looking For

What’s needed?

• CompTIA A+ certification (or in progress), an Associate’s or Bachelor’s degree in a related field, or equivalent applicable certifications and/or entry-level IT Help Desk experience.

• Foundational knowledge of desktop support, hardware, software and troubleshooting best practices

• Strong customer service mindset with a professional, approachable and solution-oriented attitude

• Clear, calm communication skills with the ability to explain technical concepts to non-technical users

• Ability to prioritize tasks, multitask and execute with urgency in a fast-paced environment

• High level of accountability, integrity and ownership of work

• Willingness to participate in an on-call rotation and provide after-hours support as needed

• Ability to lift up to 50 pounds and perform physical tasks associated with IT support

What’s in It for You?

What’s in it for me?

• Competitive hourly pay with room to grow

• Medical, dental and vision insurance

• Hands-on experience in a collaborative IT environment

• Exposure to enterprise-level systems and technologies

• Opportunity to build technical skills and advance your IT career

If you’re a Help Desk Analyst who enjoys solving problems, supporting people and working in a team that values speed, quality and accountability, this is your chance to make an impact.

Apply today and take the next step in your IT career.

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