IT Help Desk Specialist Job at Confluent Health, Louisville, KY

dlZjQy8rVzRmaFJ1NGh3TFdZM2lnYVJwWXc9PQ==
  • Confluent Health
  • Louisville, KY

Job Description

Overview:

At Confluent Health, we are looking for a customer service oriented Help Desk Specialist to provide technical support to users in an efficient and accurate manner. You will be considered as the organization's front liner and you will solve technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the standards set forth by the company.

Benefits: 

  • Competitive pay
  • amazing health, dental, and vision insurance
  • 401(k) company matching
  • PTO
  • much more
Responsibilities:

This is a in person position based in Louisville, KY

 

Starting pay $21 per hour

  • Provide first level contact and convey resolutions to customer issues by phone, email, and/or chat.
  • Audit and troubleshoot account issues via Active Directory, Office 365, and Single Sign On services.
  • Track, route, and redirect problems to correct resources.
  • Walk customers through the problem-solving process using remote tools.
  • Contribute to Help Desk documentation through updates and suggestions
Qualifications:

Proficiency in:

  • Printers, Scanners, and Scan to Email setups
  • Basic Network Troubleshooting
  • Windows 10 configuration, settings, and repair
  • Overall general IT knowledge to help users solve IT problems.
  • Strong client-facing communication skills

Job Tags

Hourly pay, Full time, Work at office, Remote work,

Similar Jobs

PCL Construction

Rough Carpenter - DIA Job at PCL Construction

 ...Rough Carpenter - DIA - Denver, Colorado (Job Number: 544119) The future you want is within reach. At PCL, we build the places where life happens and find camaraderie in the process. We're a community of builders committed to building better communities. That's why... 

KOHLS

Part-Time Store Merchandising Associate Job at KOHLS

Part-Time Store Merchandising AssociateAbout the RoleIn this role, you will execute sales floor merchandising, pricing and recovery...  ...retail experience requiredMust be 16 years of age or olderFlexible availability, including days, nights, weekends, and holidays... 

Georgia Southern University

Assistant Professor Educational Leadership (P12) Job at Georgia Southern University

 ...Assistant Professor Educational Leadership (P12) Job ID: 290601 Location: Statesboro, Georgia Full/Part Time: Regular/Temporary: Regular About Us Join Our Team at Georgia Southern! Georgia Southern is a dynamic university with three vibrant campuses... 

Jersey City Free Public Library

Library Assistant - Part Time (West Bergen) (One Vacancy) Job at Jersey City Free Public Library

 ...located at SALARY EXPECTATION: $21.98 / hour The Jersey City Free Public Library is looking for a part-time Library Assistant to help staff and patrons at various locations within the library system. Job Duties: Shelves used materials, performs shelf... 

Party Rental Ltd.

Class B CDL Driver Job Job at Party Rental Ltd.

Class B CDL Driver JobThe responsibility of a driver is to deliver Party Rental Ltd. goods to customers and clients and assists helpers with the unloading and loading, in the most efficient, safest and professional manner.Loads and/or unloads truck, with Party Rental...