The Rallye Motor Company, Long Island's premier luxury automotive dealership, has an immediate career opportunity for a Help Desk Technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.
Range - $25 - $28 Hourly (Based on experience)
Technical Support:
System Setup and Maintenance:
Documentation and Process Improvement:
Monitoring and Reporting:
Monitor open incidents and requests, ensuring timely follow-ups and resolution.
Escalate Tier II and III issues to management as needed.
Raise potential outages to management and assist with root cause analysis and rapid response.
Minimum of 2 years of experience diagnosing, troubleshooting, and resolving technical issues in a high-call volume enviornment.
Proficiency in supporting Google Enterprises, Active Directory, Windows and Apple environments.
Networking background highly desirable, SD-WAN, VLANs, Switches, and Firewalls experience preferred.
Strong communication and interpersonal skills with a customer-focused attitude.
Rapid adaptability to gain expertise with complex technical solutions.
Good understanding of computer systems, mobile devices and other tech products.
Ability to diagnose and resolve basic technical issues.
Proficiency in English.
Excellent communication skills a must.
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