IT Help Desk Technician (Monday-Friday) Job at Red Cup IT, Inc., Remote

dlZZSDllcTZmeDl1NWhVUFg0enJpYXhwYmc9PQ==
  • Red Cup IT, Inc.
  • Remote

Job Description

Job Overview

Provide first-level technical support and assistance to end users during regular business hours, Monday through Friday. Resolve hardware, software, and network issues promptly to ensure smooth IT operations and high user satisfaction.

Key Responsibilities

  • Respond to IT support requests via phone, email, and ticketing system during Monday to Friday business hours, typically 8 AM to 5 PM or 9 AM to 6 PM.
  • Troubleshoot and resolve desktop, laptop, printer, mobile device, and software issues.
  • Manage user accounts and access permissions using Active Directory or similar tools.
  • Assist with hardware setups, software installations, and basic network troubleshooting.
  • Document user problems, resolutions, and follow up to ensure issue closure.
  • Collaborate with IT teams to escalate and resolve complex issues.
  • Maintain IT asset inventory and contribute to knowledge base resources.
  • Provide excellent customer service with clear communication.

Requirements

  • 3+ years of experience in IT help desk or support roles.
  • Familiarity with Windows and macOS environments.
  • Strong problem-solving and communication skills.
  • Ability to work Monday-Friday during business hours (e.g., 8:30 AM to 5 PM).
  • Experience with Active Directory, ticketing systems, and basic networking.

Job Tags

Remote job, Full time, Monday to Friday,

Similar Jobs

Austin Community College

Faculty, Anthropology Job at Austin Community College

 ...Faculty, Anthropology Austin Community College Job Posting Closing Times: Job postings are removed from advertising at 12:00 A.M. on the closing date e.g., at midnight on the day before the closing date. Austin Community College employees are required to... 

Dahl Consulting

Patient Financial Advocate Job at Dahl Consulting

 ...Title: Patient Financial Advocate Location: Robbinsdale, MN Assignment Length: 8 weeks (contract-to-hire) Compensation: $25.00-31.00 per hour --- About the Role As a Patient Financial Advocate, you will play a key role in supporting patients through... 

Embassy of Pickerington

Certified Nursing Assistant (CNA) Job at Embassy of Pickerington

 ...! If you would like to join our community of CNA's We have walk-in interviews daily! We are proud to be AGENCY FREE... DAILY PAY AVAILABLE!!~ High Paying Wages~ Longevity we are proud of ~ Medical/Dental/Vision for FT ~ Generous PTO earned on day one of... 

Family Dollar

Store Manager Job at Family Dollar

 ...opportunity to build a limitless career. Most of our leadership positions are promoted internally. General Summary: As a Family Dollar Store Manager in Training you will be responsible for providing exceptional customer service while assisting the Training Manager... 

Delta Defense

Senior Data Analyst - Remote Optional Job at Delta Defense

 ...Details Description Senior Data Analyst - why this role matters to you: Work for Delta Defense, the private company that provides Marketing, Operations and Customer Service for the U.S. Concealed Carry Association. The USCCA safeguards life, freedom, and finances...