Job Description

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Senior Training Consultant

What does a successful Training Consultant do at Fiserv?
As a Training Consultant, you will design and deliver impactful learning experiences that support Finxact, Fiserv’s now-generation core banking platform. You will manage all aspects of self-service and facilitated training programs using your Finxact subject matter expertise. This includes content development, technical documentation, curriculum design, and delivery. By working closely with leadership and stakeholders, you will drive adoption of Finxact with a focus on innovative embedded finance solutions.

What you will do:

• Design, develop, facilitate, and maintain Finxact product training programs for employees, partners, and clients.
• Create and maintain high-quality documentation, including conceptual overviews, step-by-step procedures, technical references, and tutorial materials, to support both internal teams and external clients.
• Partner with Instructional Design to assist in the design and development of digital content, facilitation, and assessments.
• Evaluate program feedback and analyze results via performance consulting with Leadership and other stakeholders.
• Collaborate with dedicated teams and apply strong strategic thinking and analytical skills to interpret requirements and develop training solutions for complex banking functionality. 
• Communicate effectively with stakeholders to ensure information is conveyed efficiently.
• Perform other related duties as assigned.

What you will need to have:

• Experience in the financial services or banking industry, including direct work with core banking platforms or financial technology solutions.
• Experience in Learning & Development, Business Analysis or similar business function roles.
• Experience with embedded finance solutions, including integrations with payments, lending, banking, or other non-traditional embedded offerings. 
• Bachelor’s degree in a relevant field such as Education, Business Administration, or Communications, or an equivalent combination of education and professional experience.

What would be great to have:

• Experience working with the Finxact solution.
• Experience with RESTful application programming interfaces (API).
• Experience with content management systems (CMS) or learning management systems (LMS), including administration or day-to-day operations
• Experience with the software development lifecycle.
• Experience with implementing or supporting the modernization of financial systems in a client-facing organization.

Position can be based in: Jacksonville, FL - King of Prussia, PA - Alpharetta, GA - Berkeley Heights, NJ

Perks at Work:

• We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
• Maintain a healthy work-life balance with paid holidays, generous time off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP.
• Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
• Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
• Prioritize your health with a variety of medical, dental, vision, life and disability insurance options and a range of well-being resources through our Fuel Your Life program.
• Advance your career with training, development, certification, and internal mobility opportunities.
• Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.

Important information about this role:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experience helps you with your overall onboarding experience and leads to stronger productivity.
• In order to be considered, you must be legally authorized to work in the U.S. without need for sponsorship, now or in the future.
• This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.
• All offers of employment are contingent on standard background checks. Fiserv and certain of its affiliated companies are federal, state, and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.

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Salary Range

$75,000.00 - $124,800.00

These pay ranges apply to employees in New Jersey, New York and California. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company’s sole discretion.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact  AskHR.US@fiserv.com . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

Job Tags

Full time, Contract work, For contractors, Work at office, Local area, Monday to Friday,

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