EKPC is a leading cooperative dedicated to providing reliable, affordable, and sustainable energy solutions to the East Kentucky region. As a community-focused organization, we value innovation, excellence, and commitment to service in delivering power to our members. Job Overview: As a Live Chat Operator at EKPC, you will be a vital part of our customer engagement team, ensuring prompt and effective communication with our members. Your primary responsibilities include: Real-Time Member Interaction: Engage with members via live chat to address inquiries, provide information, and offer support on a wide range of topics related to our services. Technical Assistance: Provide immediate assistance for technical issues, guiding members through troubleshooting steps and ensuring a positive resolution. Information Delivery: Deliver accurate and up-to-date information regarding EKPC's services, programs, and energy-related initiatives. Problem Resolution: Efficiently resolve member issues within the live chat platform, escalating as needed, and ensuring seamless communication handovers if required. Documentation: Maintain detailed and accurate records of member interactions and resolutions within the live chat system. Member Education: Educate members on energy-saving practices, billing processes, and available resources through the live chat platform. Collaboration: Collaborate with cross-functional teams to continuously improve live chat processes, enhance member experience, and contribute to a positive work environment. Requirements: High school diploma or equivalent; additional education is a plus. Proven experience as a live chat operator or in a customer service role. Excellent written communication skills with the ability to convey technical information clearly. Familiarity with live chat systems and proficiency in multitasking during real-time interactions. Strong problem-solving skills and ability to adapt to a fast-paced environment. Commitment to delivering exceptional customer service. Join EKPC and become a key player in providing immediate and effective support to our members. Apply your communication skills and dedication to customer satisfaction in contributing to the energy solutions of East Kentucky.
...Defense is seeking a Senior ATGPAC Training Requirements and Policy Analyst to join our team at San Diego NB, CA. Equal Opportunity Employer... ...afloat training and managing ships routine at a senior level. For example: Commanding Officer, Task Group/Squadron Staff position...
...Various Construction roles in the Greater Summerville & Surrounding Areas.**Weekly pay and benefits available from day 1.+ Commercial Plumbers - $30-36/hr+ Industrial Pipefitters - $30-36/hr+ Piping Foreman - $40/hrIf you're interested in other work outside of these...
...relieve patient of pre-testing anxiety;Sets-up equipment to administer the particular procedure in a timely fashion.2.Performs ultrasound procedures.Recognizes the significance of all structures that are visualized on the oscilloscope and differentiates artifacts from...
...restaurant owned and operated by an independent franchisee and not McDonald's USA. This franchisee owns a license to use McDonald's logos... ...FE35E468-2796-4176-B879-E543079AC0CE_109074 McDonald's Corporation and McDonald's USA, LLC (the "Company") are committed to a...
...sanitation practices, including ensuring team member wellness and maintaining clean restaurants. Handcrafted beverages are an essential part of an authentic Italian dining experience. As a bartender, you must demonstrate genuine hospitality and deliver exceptional guest...