Live Chat Support Agent Job at ValueAdd Research and Analytics Solutions LLP, New York, NY

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  • ValueAdd Research and Analytics Solutions LLP
  • New York, NY

Job Description

This is a remote position.

Are you a customer service superstar with excellent communication skills? ValueAdd Research and Analytics Solutions LLP is seeking a Live Chat Support Agent to join our team. In this role, you will be responsible for providing real-time assistance to customers through our live chat platform. If you thrive in a fast-paced environment and enjoy helping others, we want to hear from you!

Responsibilities:

  • Respond to customer inquiries and provide support via live chat
  • Assist customers with product information, troubleshooting, and technical issues
  • Escalate complex problems to the appropriate department for resolution
  • Maintain accurate records of customer interactions and transactions
  • Identify and report trends in customer issues to improve overall service

Qualifications:

  • High school diploma or equivalent
  • 1+ years of customer service experience
  • Excellent written and verbal communication skills
  • Ability to multitask and prioritize in a fast-paced environment
  • Proficiency in typing and navigating computer systems
  • Previous experience with live chat support is a plus

If you are a team player with a passion for customer service, apply now to join our dynamic team at ValueAdd Research and Analytics Solutions LLP!


Requirements

  • High school diploma or equivalent
  • 1+ years of customer service experience
  • Excellent written and verbal communication skills
  • Ability to multitask and prioritize in a fast-paced environment
  • Proficiency in typing and navigating computer systems
  • Previous experience with live chat support is a plus


Job Tags

Full time,

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