This is a remote position.
What to Expect
• Assist members:
o With transportation to and from appointments
o Ensure those waiting for a ride receive transportation
o In resolving issues with previous appointments
o With a transportation recovery where a scheduled trip has failed
o With benefits eligibility
• Given the nature of certain types of calls, some members may express feelings of distress, impatience, fear, or anxiety. This can pose a challenging situation to handle. However, the experience can also be highly rewarding - having the opportunity to provide valuable assistance to these members.
• Navigate through multiple client systems by utilizing function keys to ensure accurate processing of ride transportation.
• Collaborating with various departments within Non-Emergency Transportation Provider to effectively address and resolve transportation and eligibility issues.
Capabilities of Top-Performing Agents
• Familiarity and or proficiency with the use of Function Keys is recommended. Certification in this skill will be provided.
• Exhibit outstanding problem-solving capabilities while providing knowledgeable and friendly customer service.
• Display patience, empathy, ability to manage stress, and ability to work under pressure.
• Demonstrate excellent writing and verbal communication.
Please click this link for the Basic PC Requirements Computer Specifications
Please note that more detailed equipment information is required and S & E Group will provide this detailed information and support once you complete the process of joining our team.