Part-time Nights/Weekends Customer Service Representative (Hybrid/WFH) Job at Centah Inc, Fort Lauderdale, FL

djFBRThPdTVkaGh1NGhNSVhJWHJnS3h1WUE9PQ==
  • Centah Inc
  • Fort Lauderdale, FL

Job Description

**This is a hybrid position. Work from home status is only granted if criteria is met, and upon completion of 1 week of in-office onboarding/training.**

Who is Centah?

Acquired by Financeit in 2017, Centah is a lead and workflow management company that allows some of North America’s largest home improvement businesses to distribute and manage leads, powering over $3 billion in annual sales. One of the driving forces behind Centah’s industry-leading platform is a full-service contact center in Fort Lauderdale, Florida, that specializes in inbound and outbound support for the home improvement industry. Centah’s Call & Contact Centers become the main point of contact for the customer, ensuring expectations are met and managed throughout the lifespan of the project.

About the role:

We are looking for an enthusiastic and self-motivated Customer Service Representative to join our team. As a Customer Service Representative, you must be able to work in a fast paced environment, be flexible with an aptitude for learning, understanding, and conveying information. You will also be responsible for treating every customer with the utmost courtesy while maintaining a positive outlook on every call. Excellent communication skills are vital for this role, along with enjoying assisting customers in a friendly and respectful manner.

Responsibilities:

  • Answer incoming calls and respond to customer’s requests
  • Ability to work in a fast paced environment
  • Book appointments for members with a high degree of data accuracy
  • Maintain excellent written and verbal communication skills on a consistent basis
  • Identify and escalate issues to supervisors
  • Responsible for adapting to fast changing guidelines with customers
  • Informs clients by explaining procedures; answering questions; providing information
  • Maintains and improves quality results by adhering to standards and guidelines

Requirements

  • High school graduate or G.E.D.
  • Minimum of one year experience in an inbound/outbound call center or retail environment is preferred
  • Excellent oral and written communication skills
  • Ability to multitask in speaking on the phone, using the computer and keyboard simultaneously
  • Ability to type at least 25 words per minute is preferred
  • Experience in providing exceptional customer service and maintaining established quality requirements
  • Must be able to pass a background check

Benefits

  • Opportunity to working from home
  • $15,000 Life Insurance (Company Paid)
  • 401K plan eligibility after 1 year of service w/company match of up to 4%
  • Weekly/monthly gift card drawings/contests for meeting goals
  • Career learning and development programs
  • Casual dress code

Financeit is an equal opportunity employer. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Next steps:

If what you just read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for a virtual interview.

Job Tags

Part time, Casual work, Work at office, Flexible hours, Night shift, Weekend work,

Similar Jobs

DLM Pro

Class A CDL Driver- Entry Level Job at DLM Pro

 ...Class A CDL Driver No Experience Needed Location: Jacksonville, FL Job Type: Full-Time | Over-the-Road (OTR) Start Your Driving Career...  ...required, this is the perfect opportunity to launch your trucking career. Position Highlights: Weekly Pay: $1,000$1,5... 

Kavana Living

Executive/Personal Assistant Job at Kavana Living

Run errands both business and personal Make appointments Schedule meetings Schedule events business and personal etc.

The UPS Store #0026

Part-Time Customer Service Associate Job at The UPS Store #0026

 ...must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.Some of the perks of joining The UPS Store team!* Part-time position (20-32 hours)* Day time retail hours 8:30am-6:30pm * Flexible hours*Meal... 

Gulfstream Aerospace Corporation

Aircraft Maintenance Technician 4 - A&P Job at Gulfstream Aerospace Corporation

 ...Aircraft Maintenance Technician 4 - A&Pin GAC Westfield Unique Skills: At Gulfstream, our people are at the heart of everything we do. We believe in inspiring and empowering every individual to reach their fullest potential. From workforce development and meaningful... 

Hi-Five Sports Club

Coach Job at Hi-Five Sports Club

 ...Have an outgoing, energetic attitude, and be confident in teaching, leading, and facilitating discussions with children ages 2-13 years old. Experience working with and love of children of a variety of ages, abilities, and personalities 15 years or older Sports...