Job Description

Proactive MD partners with companies to provide their people with employer-sponsored onsite wellness centers, decreasing costs and making their healthcare benefits more efficient. We provide broad-scope Advanced Primary Care by building relationships with our patience and practicing medicine the way it was meant to be: Compassionate, committed, and comprehensive. 

New Clinic scheduled to open in December 2025
Address: 8355 W. Forrest Hill Ave. Franklin, WI 53132

 

JOB SUMMARY

The mission of the Patient Advocate is to facilitate and ensure continuity in patient care and serve as a conduit of care between the services of the health center and into the community. The Patient Advocate will strategically engage employees and their dependents before, during, and after visits to the center in order to ensure we are providing personalized, informative, and compassionate care. The Patient Advocate role is supported by and reports to the Patient Advocacy, National Manager. The individual will work closely with the Client Relations, Clinical Operations team, Health Center Provider, and Client HR Team.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Patient Outreach & Engagement
• Coordination of Care
• Benefits Concierge & Resource Navigation
• Medical Social Services
• Home & Site Visits
• Behavioral & Mental Health Support
• Chronic Condition Management & Referrals

 KNOWLEDGE, SKILLS, & ABILITIES

Required:   

• 2+ years of experience working in healthcare setting, Medical or Healthcare Social Work in similar setting, or Case Management role 
• Bachelor of Social Work Degree, or degree in a related field such as Sociology, Psychology, or Counseling
• Knowledge of the healthcare industry, available patient resources, and medical case management 
• Knowledge of HIPAA confidentiality requirements 

Preferred:

• Master’s degree in Social Work 
• Knowledge of third-party payer requirements 
• Licensure in LPCW, LCIS, LPC, LCSW, LMSW or similar

Proactive MD is firmly committed to creating a diverse workplace and is proud to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender identity and/or expression, sexual orientation, ethnicity, national origin, age, disability, genetics, marital status, amnesty status, or veteran status applicable to state and federal laws. 

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