Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Customer Service Consultant – Process Associate – Spanish – Remote Romania!
Responsibilities
· Answering phone calls in the languages mentioned, with a nice, controlled voice, on a priority established by the team leader.
· Being able to communicate effectively both verbally and in writing.
· Able to sense other people’s emotions and provide the answer or support based on their needs.
· Have a high-level tolerance without losing temper or being irritated by the day-to-day situation.
· Easy adjust to changing scenarios regarding ways of working.
· Going beyond simply hearing the words that the other person speaks. Trying to focus on the needs and provide the right solution.
· Receiving and placing customer orders for the in-scope products/services (leasing, credit, bank accounts);
· Customer service through electronic channels.
· Projecting a positive image of the company and brand.
· Implementing changes using your creativity and focus on process improvement.
· Correct and complete documentation of all customer interactions. Having a good ‘know-how’ of the entire process.
· Using time effectively and prioritize the daily tasks accordingly.
· Sharing with all team members any relevant knowledge obtained through customer interactions.
· Attending training sessions.
· Arranging working schedules with colleagues flexibly, according to business needs.
· Successfully completing the training plan and passing the process knowledge test (PKT) on a regular basis.
· Providing assistance to new colleagues whenever possible.
· Inform the process trainers and the management team whenever the information in an SOP is identified as out-of-date.
· Able to use tools such excel, word, PowerPoint – as per the business and process requirements.
Qualifications
Minimum qualifications
· Very good knowledge of Spanish (C1) and English (B2).
· Bachelor’s degree.
· Good MS Office knowledge.
· Analytical thinking and self-starter.
Preffered qualifications
· Relevant experience in phone customer service.
· High motivation and ability to learn.
· Ability to work under time pressure.
What can we offer?
· Attractive salary;
· Stable job offers – employment contract
· Work in a multicultural and diverse environment with employees from over 30 countries
· Genpact supports professional trainings and great career development opportunities
· Free access to our award-winning learning platform
· Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a ‘starter kit,’ paying to apply, or purchasing equipment or training.
...PepsiCo, Starbucks and Nestl, among many other brands.Chase Design Group, an award-winning branding agency, is seeking a 3D Visualization Artist, specializing in the development of 3D and motion graphics who is well versed in packaging, in-store displays, environments...
...From Home Salary: $2,500 - $3,500/month (Based on experience) Job Type: Full-Time | Remote Position Summary: Were looking for a detail-oriented Keyword Research Specialist to help shape SEO, content, and paid ad strategies through precise, high-impact...
...Hair Stylist/Barber (Full or Part Time) TEXT OR CALL Abby, General Manager of Oliverio Clips at (***) ***-**** to apply or just chat!... ...every year! Flexible schedules. Local owners. We conduct online anonymous surveys with our stylists and make positive changes based...
...Implementing best practices, technologies, and continuous improvement initiatives to enhance performance and resilience. Aligning with Unilever Prestige supply chain partners to maximize opportunities across the portfolio of brands.+ **Risk Management** : Identifying and...
...environment for our students. We are seeking a reliable and responsible Part-Time Driver to join our team and ensure students are transported... ...for transporting students between home and school each morning and afternoon, following designated routes and schedules. The ideal...