Retail Sales Trainer - Telecommunications Job at RedLion Mobile, Norfolk, CT

dkZNQjhlUy9meDlyNFJFT1hJM2pqNlpxWVE9PQ==
  • RedLion Mobile
  • Norfolk, CT

Job Description

Position Overview

The  Retail Sales Trainer – Telecommunications is responsible for developing and delivering comprehensive training programs to enhance the technical, sales, and customer service skills of employees across the organization. This role ensures that staff are equipped with the latest knowledge of telecommunications products, technologies, and compliance standards, driving operational excellence and customer satisfaction.

Pay Range: $70,000 to $75,000

Job Type: Full Time

Key Responsibilities

Training Design & Delivery

  • Develop and facilitate engaging training sessions for frontline employees, technicians, sales teams, and customer service representatives.
  • Create training materials, manuals, e-learning modules, and job aids aligned with company standards and telecom technologies.
  • Conduct both classroom and virtual training using interactive methods to ensure knowledge retention.

Program Development & Evaluation

  • Collaborate with department leaders to identify performance gaps and training needs in network operations, customer care, and product knowledge.
  • Design structured onboarding programs for new hires in sales, support, and field service roles.
  • Evaluate training effectiveness through assessments, KPIs, and post-training performance metrics; revise programs based on data and feedback.

Industry & Compliance Training

  • Ensure training content reflects current telecommunications regulations, data privacy requirements, and safety protocols.
  • Provide ongoing education on new product launches, service packages, and emerging technologies

Collaboration & Continuous Improvement

  • Partner with subject matter experts and product managers to maintain technical accuracy in all materials.
  • Stay current with telecom trends, customer experience best practices, and learning technologies.
  • Report training outcomes and ROI to leadership; recommend process and performance improvements.

Requirements

  • Education: Bachelor’s degree in Telecommunications, Education, Human Resources, Organizational Development, or a related field.
  • Experience: 3–5 years of experience in corporate or technical training, preferably within the telecommunications or technology sectors.
  • Technical Knowledge: Familiarity with telecommunications systems, wireless and fiber networks, broadband, and related technologies.
  • Skills:
    • Exceptional facilitation and presentation skills (both in-person and virtual).
    • Strong instructional design and curriculum development skills.
    • Excellent verbal and written communication.
    • Proficiency with Learning Management Systems (LMS) and e-learning tools (e.g., Articulate, Captivate, or Rise).
    • Data-driven approach to evaluating training impact.

Preferred Qualifications

  • Certification in  Training & Development (ATD, CPTD, or equivalent) .
  • Experience designing training for telecom sales teams.
  • Knowledge of adult learning principles, blended learning, and microlearning methods.

Core Competencies

  • Technical Aptitude – Understands telecom products, systems, and network operations.
  • Effective Communication – Simplifies complex information for diverse audiences.
  • Collaboration – Works cross-functionally with HR, Operations and Sales teams.
  • Adaptability – Adjusts content quickly to match new technologies or business goals.
  • Results Orientation – Measures training success by employee performance and customer outcomes.

Benefits

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Job Tags

Full time,

Similar Jobs

Taylor Health Care Group

Nurse ( LPN ) - MedSurg TRH Job at Taylor Health Care Group

 ...standards; making or recommending necessary adjustments; following hospital and nursing division's philosophies and standards. Resolves...  ...as needed. Education: High school diploma or GED. Current LPN Licensure. Training/Experience: Prior experience as a LPN... 

Stratford Davis Staffing LLC

Remote Sales Pro: Inbound Leads, High Commissions & Trips Job at Stratford Davis Staffing LLC

 ...A leading staffing agency is seeking experienced sales agents to join their expanding team. This commission-only remote role offers exceptional earnings potential, with agents making over $200,000 in their first year by handling inbound leads only. With no cold calling... 

Delta-T Group Inc.

School Nurse - RN Job at Delta-T Group Inc.

 ...Location: Waterbury, CT 06701 Date Posted: 12/30/2025 Category: Nursing Education: Nursing License or Certification Our clients are seeking a School Nurse (RN) to provide service at schools in Waterbury, CT and surrounding areas for the 2025-2026 school year... 

KARE

STNA - Cleveland, OH Job at KARE

Join the KARE Revolution! Our mission is to transform caregivers and nurses like you into KARE Heroes who can save the day by responding to the call from senior care communities. Become part of the KARE HERO Community and find the support you need to get started and...

Spark Power

Health and Safety Specialist Job at Spark Power

 ...Health and Safety Specialist Spark Power, a trusted partner in energy across North America, is seeking a Health and Safety Specialist...  ...or electrical work preferred; Diploma or Certification in Occupational Health and Safety an asset; working toward CRST considered...