Job Description

Territory Brand Ambassador – Retail Merchandising

As a Territory Brand Ambassador for ThirdChannel, you'll represent a portfolio of our clients' brands in-store — from globally recognized premium fashion labels to to leading lifestyle and performance brands, and more. You'll be the face of these brands at the ground level, driving sales, building awareness, and creating memorable customer experiences through strategic merchandising, product education, and impactful interactions.

This hybrid role blends in-store execution (about 32 hours per week) with reporting and insights (about 8 hours per week), giving you the chance to influence both how products show up on the floor and how brands make smarter retail decisions.

At ThirdChannel, we combine the expertise of passionate brand reps with cloud-based retail technology. We help brands — from luxury fashion houses to emerging lifestyle innovators — gain actionable insights, trust in their workforce, and a stronger competitive edge.

Key Responsibilities

In-Store Visit Execution (80%)

• Schedule and conduct regular visits to assigned retail locations, meeting visit objectives across premium fashion and standard merchandising accounts.
• Implement merchandising directives, ensuring displays are aligned with brand guidelines and visually impactful.
• Deliver engaging customer interactions, highlighting product features — from craftsmanship in fashion to innovation in other retail categories.
• Document each visit with accurate reporting, photos, and insights using ThirdChannel's digital tools.
• Build collaborative relationships with store personnel to ensure smooth execution and brand consistency.

Brand Rep Engagement & Feedback (20%)

• Capture high-quality images of displays for use in training and marketing.
• Review and contribute to training resources that support premium fashion and broader merchandising standards.
• Share timely insights and opportunities with ThirdChannel leadership to improve retail execution.
• Identify ways to enhance brand storytelling, customer experience, and execution across categories.

Skills & Requirements

• Experience in retail merchandising, fashion sales, or brand ambassadorship. Premium or luxury fashion background a plus, but not required.
• Excellent communication and relationship-building skills.
• Strong organizational and time-management abilities, with the ability to work independently in the field.
• Proficiency with mobile tech, reporting platforms, Google Suite, and MS Office.
• Must have reliable transportation and be open to travel within your territory.
• Flexible schedule, with nights and weekends as needed (up to two weekends per month).

Reporting Structure

• Reports to the Director of Community
• Collaborates with teams across the organization

Benefits

• Competitive salary ($65–75k), based on location and experience
• Comprehensive Health, Dental, Short-Term Disability, and Vision Insurance
• Unlimited Paid Time Off and Company Holidays
• 401(k) with company match
• Professional development and training in both premium fashion and retail merchandising
• A creative, collaborative environment that values innovation and inclusivity

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