Utility Call Center Representative Job at Atlas Field Services, Redford, MI

dlZjRDhlSzljeDVxNVJZTVhJanRnYUJuWnc9PQ==
  • Atlas Field Services
  • Redford, MI

Job Description

Call Center Customer Support Representative

We’re dedicated to the growth of our employees . We truly believe in your development. For those who show initiative, we will do what it takes to get you where you want to go.

We’re growing but still maintain an entrepreneurial spirit . We give you room to be accountable and responsible in your role. We believe progress is bred through innovation and we encourage our employees to bring their ideas forward.

We’re safety focused . Safety is paramount in how we operate as we believe in providing excellence in our service to our vegetation management clients.

We’re transparent and respectful . We support each other and are transparent and honest in our communication. We believe that trust is the foundation of our success with clients and within our team.

We are seeking a Call Center Customer Support Representative to handle inbound inquiries and complaints regarding tree trimming and vegetation management services. Responsibilities include logging, routing, and resolving service requests in the client’s system while providing excellent customer service. Candidates preferred experience is 2–5 years of utility customer support experience, strong communication and data entry skills, and be tech-savvy. This is a remote, work from home role. 

Responsibilities:

  • Handles inquiries and complaints regarding tree work and conditions near power lines
  • Logs, routes, and resolves service requests in client’s work management systems
  • Ensures rapid response time and accurate issue tracking
  • Participate in client projects and other initiatives
  • Other duties as assigned

Qualifications:

  • 2-5 years in customer support
  • Utility customer service support preferred
  • Strong communication
  • Data Entry Skills
  • Bilingual preferred
  • Strong problem-solving and critical thinking skills
  • Must be skilled with technology and possess computer and smartphone skills

Pre-Qualifications

  • Must successfully pass a background check and drug screen.

 

Job Type – Full Time

Location – Remote 

Job Tags

Full time, Remote work,

Similar Jobs

JPMorgan Chase & Co.

International Private Bank- Investment Specialist- Associate Job at JPMorgan Chase & Co.

 ...a first-class experience to clients within J.P. Morgans International Private Bank. If you have an entrepreneurial mindset and are looking to...  ...opportunity to take your career to the next level. As an Investment Specialist in the International Private Bank, you will... 

CONSUMEO

Graphics& Web/Print Design (Xuhui District) Job at CONSUMEO

 ...implemented in Europe and Asia for twelve years. We produce custom designed packaging specifically tailored to major brands in the...  ...Our Shanghai office is currently looking for a full-time intern for its Graphics & Web/Print Design position. This job offer is for a period of... 

ServiceNow

Senior Sales Enablement Manager - Onboarding Sales Trainer Job at ServiceNow

 ...better for everyone. Job Description The Global Learning & Development (GLD) team is looking for a SeniorOnboardingSales Trainer to deliver and scale world-class onboarding experiences for our global sales organization via the ServiceNow Sales Academy.... 

National Governors Association

Policy Analyst (Energy) Job at National Governors Association

 ..., please register as a new applicant. Overview TITLE : Policy Analyst (Energy) ORGANIZATION : National Governors Association LOCATION...  ...policymakers; Build and maintain relationships with high-level policymakers and key stakeholders; Be committed to NGAs... 

Contra Costa Community College District

Adjunct Counselor/General (TEMPORARY) Job at Contra Costa Community College District

 ...following (degrees must be from an accredited institution): Master's degree in counseling, rehabilitation counseling, clinical psychology, counseling psychology, guidance counseling, educational counseling, social work, career development, marriage and family therapy...