Job Description

Join our team of Life Changers!

UPMC is hiring a Full-Time, Patient Service Representative or Patient Service Representative II to support the office in Mechanicsburg.

We are seeking to recruit an individual with exceptional customer service abilities and a dedication to patient care for our team. 

This can be a fast-paced environment, but some days may be slower. You will be answering and directing phone calls throughout your shift. 

Individuals with prior medical office experience will be given priority. 

Hours are Monday-Friday 7:30am-4:00pm or 8:00am-4:30pm

No holidays or weekends!

Final candidate will be put into the appropriate job title and salary based on experience. 

Pay range for this position is $18.49-$28.39 hourly. 

Excellent benefits, a pleasant work environment, and friendly team are just a few of our perks. Apply today!

Responsibilities:

Coordination of Personnel and Functions:

• Coordinates front office staff in performance of daily functions.
• Provides training to new staff, and acts as a lead resource.
• Conducts periodic update meetings with front office staff.
• Monitors and corrects or delegates correction of error reports, open encounter reports and any other reports assigned by manager.
• Attends customer relations training, when appropriate.

Registration:

• Obtains and verifies demographic, financial and guarantor information.
• Enters or updates information in scheduling/financial system accurately, verifies and revises existing information on patients that have not been interviewed within the past 30 days.
• Verifies patient insurance coverage with proper identification.
• Obtains and validates patient guardianship and ensures appropriate documentation. 
• Provides for patient confidentiality and privacy at all times.

Telephone Responsibilities:

• Answers the telephone promptly, with a clear focus on customer service.
• Returns phone calls to patients as directed by providers-documents in patient record.
• Takes message from the patient for the providers.
• Transfers calls regarding medical concerns to appropriate clinical personnel. 
• Accurately schedules / cancels / adjusts / reschedules appointments, with attention to all scheduling criteria and physician availability.

Administrative/Office Support:

• Process co-payments and payment of services, according to office procedure and reconciles account balances. 
• Review and correct financial system error reports on a daily basis and as needed.
• Generates & send letters to patients as directed by the providers.
• Faxes documentation to requested parties.
• Completes patient checkout and schedules follow-up appointment.

Customer Service: 

• Works with patient to resolve problems.
• If unable to resolve the problem, directs the patient to the Manager. 
• Observes and facilitates patient throughput and notifies appropriate chain of command. 

Secondary Duties: 

• Reports acutely ill patients to the nursing staff/provider.
• Coordinates the ordering of supplies with the Office Manager.
• Completes referrals as assigned.
• Performs other duties as assigned.
• Charge Entry as needed

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