Job Description

Starting pay rate: $20 / hour  - Use our Daily Pay benefit and get access to your pay as you need it.

Westgate Historic Williamsburg Resort in Williamsburg, Virginia, provides spacious, period-specific accommodations just 0.5 mile from Colonial Williamsburg – allowing you the incredible opportunity to immerse yourself in American history while helping guests experience an amazing vacation getaway. In addition to providing easy access to Colonial Williamsburg, Westgate Historic Williamsburg Resort is located near Busch Gardens Williamsburg and Water Country USA.

Job Description

You are naturally energetic and alert to your surroundings. Your specialty is the ability to handle pressure and respond to emergencies. Whether writing an incident report or ensuring the safety of our team members and guests, you understand what it takes to remain calm. Lock in your application with Westgate today!

Duties:

• Oversee and enforce daily procedures, responsibilities, and performance standards for all Security personnel.
• Supervise and manage Security Officers, ensuring adherence to company policies, state regulations, and operational expectations.
• Manage disputes, resolve complex problems, and maintain a calm, professional demeanor in high-pressure or emergency situations.
• Direct and/or conduct internal criminal and civil investigations; act as a liaison with Law Enforcement and Emergency Services.
• Supervise or conduct incident investigations, respond to critical incidents, and manage incident scenes, including fire alarms.
• Manage and ensure compliance with government-mandated safety and security programs (e.g., bloodborne pathogen, hazardous communication training).
• Provide exceptional customer service to guests and resort visitors, addressing questions, needs, and concerns promptly and professionally.
• Collaborate with various departments to identify, address, and resolve operational or safety issues.
• Oversee resort surveillance operations, including vehicle, foot, and video monitoring of pools, storage areas, and other key locations.
• Oversee the operation, maintenance, and integrity of security systems, electronic locks, and key control access systems.
• Perform essential administrative and computer-based tasks, including typing incident reports, managing email communications, researching safety standards, and maintaining electronic records.
• Write detailed and accurate reports for daily review meetings, documenting crimes, investigations, and other required activities.
• Coordinate and supervise security coverage for special events and resort functions.
• Perform duties of subordinate officers or the Security and Safety Director as needed.
• Attend and actively participate in operational, staff, safety committee, and risk management meetings as directed.
• Ensure all security activities comply with corporate policies, state laws, and Westgate’s Disaster Plans, Emergency Procedures, and Standard Operating Procedures.

To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares out commitment.

Qualifications

• Ability to lift up to 35 pounds and work effectively in various outdoor weather conditions.
• Exceptional written and verbal communication skills, with a proven ability to engage attentively and courteously with team members and guests at all levels.
• Must be at least 18 years old and possess a valid driver’s license for operating company golf carts.
• Successful completion of a background check and drug test, along with verification of eligibility to work in the United States.
• Possession of a Class D license.
• Certified by the American Red Cross.
• Proficiency in CPR, AED, and first aid techniques.
• Westgate Resorts is a Smoke and Tobacco-Free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate.

Additional Information

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.

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